Question 1

How quickly can you fix my stuck doors?

Accepted Answer

At Norwell Garage Doors, we understand that a stuck garage door is more than an inconvenience—it can disrupt your entire day and even pose security risks. That's why we offer same-hour emergency service for stuck doors throughout the South Shore.  When you call us with a stuck door emergency, here's what happens:  1. Immediate Response: Our dispatch team prioritizes your call and contacts the nearest available technician.  2. Same-Hour Arrival: In most cases, our technician arrives within 60 minutes of your call. Our trucks are fully stocked with common parts and tools, so we're ready to work immediately.  3. Quick Diagnosis: Our master technicians have 38+ years of combined experience. They can quickly identify whether your door is stuck due to broken springs, cable issues, track problems, or opener malfunctions.  4. On-the-Spot Repair: Most stuck door issues can be resolved in a single visit. We carry replacement springs, cables, rollers, and other common parts on every service call.  5. Safety First: Before we leave, we perform a complete safety check to ensure your door operates smoothly and safely.  For true emergencies—like when your car is trapped inside or your door won't close at night—we offer 24/7 service, including weekends and holidays. Call 1-781-997-7035 anytime.

Question 2

What causes stuck doors in garage doors?

Accepted Answer

Stuck garage doors are one of the most common problems we encounter, and they can result from several different issues. Understanding the cause helps us provide the right solution quickly.  Common Causes of Stuck Garage Doors:  1. Broken Torsion Springs The torsion springs above your door do the heavy lifting. When they break (you'll often hear a loud bang), the door becomes too heavy for the opener to lift. This is the #1 cause of stuck doors and requires professional replacement.  2. Worn or Broken Cables Lift cables work with the springs to raise and lower your door. Frayed or broken cables can cause the door to hang unevenly or refuse to move at all.  3. Track Misalignment Over time, the metal tracks can shift or become bent. Even a small misalignment can cause the door to bind or stick partway up.  4. Roller Problems Worn, cracked, or broken rollers create friction and prevent smooth operation. In severe cases, a roller can pop out of the track entirely.  5. Opener Issues Sometimes the door is fine, but the opener has failed. This could be an electrical problem, worn gears, or a motor that needs replacement.  6. Obstruction in Tracks Debris, ice, or small objects can block the tracks and prevent the door from moving.  7. Weather Seal Problems In cold weather, the bottom seal can freeze to the ground, effectively gluing your door shut.  8. Lack of Lubrication Moving parts need regular lubrication. Dry hinges, springs, and rollers create friction that makes the door harder to operate.  What to Do If Your Door Gets Stuck:  - Don't force it—you could cause more damage or injure yourself - Check for obvious obstructions - Try the wall button if the remote doesn't work - If the door is stuck partially open, don't leave it unattended - Call a professional—garage door springs are under extreme tension and dangerous to work with  Our technicians can diagnose and fix most stuck door problems in a single visit. Call 1-781-997-7035 for fast, professional service.

Question 3

Do you offer financing for new carriage-style door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment in your home. That's why we offer flexible financing options to make beautiful carriage-style doors accessible to more homeowners.  Our Financing Options:  1. 0% Interest for 12 Months Qualified buyers can spread payments over 12 months with no interest charges. This makes a $3,000 door just $250/month.  2. Low Monthly Payment Plans For larger projects, we offer extended payment plans up to 60 months with competitive interest rates. This can bring your monthly payment down to under $100 for most installations.  3. Same-Day Approval Our financing application takes just minutes to complete, and most customers receive a decision within hours. We work with multiple lending partners to find the best rate for your situation.  Why Invest in Carriage-Style Doors?  Carriage-style garage doors aren't just beautiful—they're smart investments:  - Curb Appeal: A new garage door can transform the entire look of your home. It's one of the first things people notice.  - Home Value: According to Remodeling Magazine's Cost vs. Value Report, a new garage door has one of the highest returns on investment of any home improvement project—often over 90%.  - Energy Efficiency: Modern insulated doors can significantly reduce heating and cooling costs, especially if your garage is attached to your home.  - Security: New doors feature better locking mechanisms and are more resistant to break-in attempts.  - Reliability: No more worrying about your old door breaking down or leaving you stranded.  What's Included in Our Installation:  - Professional measurement and custom ordering - Removal and disposal of your old door - Complete installation including all hardware - New opener installation or compatibility check - Full safety testing and adjustment - 2-year warranty on parts and labor - Follow-up inspection at no extra charge  Get Started Today:  Contact us for a free, no-obligation estimate. We'll come to your home, measure your opening, show you door samples, and provide a complete quote including financing options. There's never any pressure—we want you to love your decision.  Call 1-781-997-7035 or visit our contact page to schedule your free consultation.

Question 4

What brands of garage doors do you install and repair?

Accepted Answer

Our master technicians are trained and experienced with all major garage door brands. Whether you're looking for a new installation or need repairs on an existing system, we've got you covered.  Brands We Install:  - Clopay: America's #1 residential garage door brand, known for durability and style options - Amarr: Premium doors with exceptional warranties - Wayne Dalton: Innovative designs and energy-efficient options - CHI Overhead Doors: Commercial-grade quality for residential applications - Raynor: Classic craftsmanship with modern technology - Martin Door: Custom and specialty doors - Northwest Door: West Coast quality with coastal-weather resistance  Opener Brands We Service:  - LiftMaster: Professional-grade openers with smart home integration - Chamberlain: Reliable performance with app control - Genie: Quiet operation and easy programming - Craftsman: Traditional reliability - Linear: Commercial and residential options  We also repair older models and discontinued brands. Our fully-stocked trucks carry universal parts that work with most systems.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year—ideally in the fall before winter weather arrives. Regular maintenance extends the life of your door, prevents costly breakdowns, and ensures safe operation.  Annual Maintenance Includes:  - Complete safety inspection - Spring tension testing and adjustment - Track alignment check - Lubrication of all moving parts - Hardware tightening - Weather seal inspection - Opener testing and adjustment - Balance testing - Photo-eye sensor calibration  Signs You Need Service Now:  - Unusual noises (grinding, squeaking, banging) - Door moves unevenly or jerks - Door reverses for no reason - Slow operation - Visible rust or damage - Door doesn't seal at the bottom  Our maintenance plans start at just $99/year and include priority scheduling for any repairs needed.

Question 6

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All Norwell Garage Doors technicians are:  - Fully Licensed: We hold all required state and local business licenses - Bonded: Our surety bond protects you against any workmanship issues - Insured: Comprehensive liability and workers' compensation coverage means you're never at risk - Background Checked: Every team member passes thorough background screening - Drug Tested: We maintain a drug-free workplace - Factory Trained: Certified by major manufacturers - OSHA Compliant: We follow all workplace safety regulations  We're also proud members of the International Door Association (IDA) and maintain an A+ rating with the Better Business Bureau.  When our technicians arrive, they'll be in uniform and driving a clearly marked Norwell Garage Doors vehicle. They'll always show identification and treat your home with respect.

Question 7

What warranty do you offer on repairs and installations?

Accepted Answer

We stand behind every job with our comprehensive 2-Year Warranty:  What's Covered:  - All parts we install - All labor performed - Spring adjustments and replacements - Opener repairs and installations - Track and hardware repairs - Weather seal installations  Manufacturer Warranties:  In addition to our labor warranty, most products come with manufacturer warranties:  - Garage doors: 1-5 years depending on model - Springs: Up to lifetime on select brands - Openers: 1-5 years parts and motor coverage - Weather seals: 1-2 years  Our Guarantee:  Not satisfied? We'll make it right - complete peace of mind guaranteed. If something isn't right, we'll make it right at no additional cost to you. This isn't just marketing—it's how we've built our reputation over 38+ years.

Question 8

Do you offer same-day service?

Accepted Answer

Yes! We offer same-day service for most repair calls and some installations.  Same-Day Repair Service:  - Call before 2 PM and we can usually have a technician there the same day - Emergency calls (stuck doors, security issues) get same-hour priority - Our trucks are fully stocked for most common repairs  Installation Scheduling:  - Simple installations can sometimes be completed same-day - Custom and carriage-style doors require ordering (typically 2-4 weeks) - We'll work with your schedule to find the most convenient installation date  24/7 Emergency Service:  For true emergencies, we're available around the clock: - Car trapped in garage - Door won't close (security risk) - Storm damage - Break-in attempts  Call 1-781-997-7035 anytime for emergency assistance.

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